FAQ for OKE Storage
Frequently Asked Questions about OKE Storage

General Questions

Do you have any MOQ for your racking order?

OKE Storage has no strict MOQ requirements, so you can order flexibly according to your industrial storage rack requirements.

Can I get a sample? Is it free or extra?

Yes, we can submit you a FREE cut-size sample any time with a quick delivery time of 7 days.

Can I visit your racking manufacturing factory in China?

Welcome to visit our warehouse storage racks factory in Nanjing China.
Fly to Shanghai directly and by high-speed train to Nanjing only 1.5 hours, and then we will pick you up and show you around.

Can I get a FREE solution design?

Yes, we can provide you FREE racking solution design, you just only send your detailed requirements to me.

Does OKE Storage only supply racking?

Not exactly, OKE Storage can also supply you with other related warehouse products, such as wire mesh decks, wire mesh containers, logistic trolleys, forklifts, pallet jacks, and so on.

Can you do some customization?

Yes, we can. We can do customized racking for your to meet all your requirements. what’s more, we have an exclusive way to give you a sample that can be referred to before opening a mold, so that it can save you much cost.

How can I get a quick quotation?

For warehouse racking trade:

A, If you do stock racking business.

You only need to send your regular material list to us, and then we will give you a price within 2 hours.

B, If you do project business.
Please send us a design drawing if you have one,

Please submit us detailed project information if you have no drawing, we can help you free design solution and give you a quick quotation.

For end-users:

You need to pack your products on a pallet, and then send us the below information:

A, Pallet size after loading in H*W*D.

B, Pallet max weight with loading.

C, Your warehouse layout, including L*W*H, and mark the building post and gate location.

D, Please also advise if you use the ground floor, and how many levels you want.

Sales Questions

What is your delivery time?

We can provide you with a lightning delivery time of 10-15 days for regular racking and 3-4 weeks for customized warehouse racking, such as the mezzanine floor, platform, and so on.

What is the payment methods?

We accept T/T and L/C at sight, a 30% deposit, and 70% against a copy of B/L.

After Purchase Questions

What is the product warranty?

We can offer an ultra-long warranty period of 10 years in the absence of external damage.

Can you provide installation service?

Yes, we provide detailed install instructions or videos for every type of warehouse racking to help you save costs and time. If you want someone or a team to help you install the whole storage system, we also can support you.C

Any there any after-sales services?

Of course, we have. Considering that racking has a much longer life and always stores heavy goods. So we give you 10 years warranty. Besides, we support FREE maintenance and repair consulting.

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